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Interaction AI

Clarify with AI

Provide real-time, context-aware assistance to respondents as they complete your forms. Clarify with AI answers questions, explains concepts, and reduces confusion—all without leaving the form experience.

What is Clarify with AI?

Clarify with AI is form-embedded intelligence that helps respondents understand questions and provide better answers. Trained on your company content, it provides contextual help exactly when needed.

First-of-its-kind: Clarify with AI is the first embedded AI assistant designed specifically for form completion.

How It Works

Real-Time Assistance

When a respondent hovers over or clicks the AI help icon, they can:

  • Ask questions about what the field is asking
  • Request examples of good answers
  • Get clarification on terminology
  • Understand why you’re asking

Context-Aware Responses

AI provides answers based on:

  • The specific question being asked
  • Your company’s knowledge base
  • Previous responses in the form
  • Industry-standard definitions

Setting Up Clarify with AI

1

Enable for Your Form

  1. Open your form in edit mode
  2. Select any question field
  3. Click AI Settings in the right panel
  4. Toggle on “Clarify with AI”
2

Configure Context

Upload or link to your knowledge base:

  • Product documentation
  • FAQs
  • Support articles
  • Company glossary
  • Training materials
3

Test and Refine

Preview your form and test AI responses:

  • Ask typical respondent questions
  • Verify accuracy of answers
  • Adjust context sources if needed
4

Publish

Once satisfied, publish your form with Clarify AI enabled.

Use Cases

Complex Product Feedback

Scenario: Technical product survey with industry jargon

Example Question: “How would you rate our API latency?”

Without AI: Respondents confused by “API latency”

With Clarify AI:

Respondent asks: “What is API latency?”

AI responds: “API latency refers to the time delay between when you make a request to our API and when you receive a response. Lower latency means faster performance. We’re asking about your experience with our API’s speed and responsiveness.”

Compliance & Legal Forms

Scenario: Consent forms with legal terminology

Example Question: “Do you agree to binding arbitration?”

Clarify AI Helps:

  • Explains legal terms in plain language
  • Provides examples
  • Links to full policy documents
  • Maintains compliance while improving comprehension

Multi-Language Support

Scenario: Global audience with language barriers

Clarify AI Provides:

  • Translations of complex terms
  • Cultural context
  • Regional examples
  • Simplified explanations

Configuration Options

Knowledge Sources

Company Documentation

  • Upload PDF, Word, or text files
  • Connect to help center URLs
  • Sync with knowledge base APIs
  • Link to internal wikis

Custom Training

  • Add specific FAQs
  • Define key terms
  • Provide example answers
  • Set up conditional context

Response Style

Tone Options:

  • Professional (default)
  • Friendly
  • Technical
  • Casual

Length Preferences:

  • Brief (1-2 sentences)
  • Standard (2-4 sentences)
  • Detailed (full explanations)

Availability

Always Available: AI help on every question

Selective: Enable only for complex questions

Hidden Until Needed: Show help icon only after hesitation

Best Practices

Effective Context Setup

Do’s ✓

  • Keep documentation current and accurate
  • Use clear, jargon-free source material
  • Include examples in your knowledge base
  • Test with real users
  • Monitor and improve over time

Don’ts ✗

  • Don’t rely on outdated documentation
  • Avoid overly technical source material
  • Don’t skip testing phase
  • Don’t ignore feedback

Optimal Question Design

Even with Clarify AI, design clear questions:

  • Use plain language when possible
  • Provide examples within the question
  • Use Clarify AI for deeper explanations
  • Test with target audience

Performance & Accuracy

Response Quality

  • Trained on company-specific content
  • Context-aware understanding
  • Natural language responses
  • Continuously learning

Speed

  • Real-time responses (< 1 second)
  • No form interruption
  • Seamless integration
  • Mobile-optimized

Privacy & Security

Data Protection

  • Conversations are not stored with responses
  • AI interactions are anonymized
  • GDPR and CCPA compliant
  • Enterprise security standards

Content Control

  • You control all knowledge sources
  • Review and approve AI training data
  • Update context anytime
  • Disable for sensitive questions

Analytics & Insights

Track Usage

  • Which questions need most clarification
  • Common respondent questions
  • Help effectiveness metrics
  • Drop-off reduction analysis

Continuous Improvement

Use analytics to:

  • Identify confusing questions
  • Improve question wording
  • Update knowledge base
  • Optimize form flow

Troubleshooting

AI Responses Inaccurate?

  • Update knowledge base content
  • Add more context sources
  • Provide clearer examples
  • Review source material quality

Respondents Not Using It?

  • Make help icon more prominent
  • Add prompt on complex questions
  • Test visibility on mobile
  • Consider always-visible option

Performance Issues?

  • Reduce knowledge base size
  • Optimize source documents
  • Check internet connection
  • Contact support

Coming Soon

Future enhancements:

  • Proactive help suggestions
  • Multi-language AI training
  • Voice-based clarification
  • Video explanations
  • Interactive examples

Reduce drop-off and improve data quality with Clarify AI!