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Interaction AI

FAQ with AI

Embed intelligent FAQs trained on your content to answer questions in real-time. Provide instant help without interrupting the form experience.

Overview

FAQ with AI adds a smart help section to your forms, trained on your company’s knowledge base. Respondents get instant answers to common questions while completing your form.

Setup

1

Enable FAQ with AI

In form settings, toggle on “FAQ with AI”

2

Connect Knowledge Sources

Upload or link to:

  • Help center articles
  • FAQ pages
  • Product documentation
  • Support resources
3

Customize Display

Choose placement and styling:

  • Expandable sidebar
  • Popup modal
  • Inline help section
4

Test & Publish

Preview the AI responses and go live

Features

Automatic FAQ Generation

  • AI scans your knowledge base
  • Identifies common questions
  • Generates relevant answers
  • Updates automatically as content changes

Contextual Relevance

  • Shows FAQs relevant to current question
  • Adapts based on respondent’s previous answers
  • Prioritizes most helpful information
  • Reduces clutter with smart filtering

Search Functionality

  • Natural language search
  • Instant answer matching
  • Suggested questions
  • Related article links

Benefits

  • Reduce Drop-off: Answer confusion before abandonment
  • Improve Data Quality: Clarification leads to better responses
  • Save Support Time: Self-service for common questions
  • Better UX: Help without leaving the form

Use Cases

Product Feedback Forms

  • Explain product features respondents ask about
  • Define technical terms
  • Provide usage examples

Registration Forms

  • Answer policy questions
  • Clarify requirements
  • Explain next steps

Surveys

  • Define rating scales
  • Explain question intent
  • Provide examples of good answers

Enable FAQ with AI in your form settings today!